Terms and conditions

ACCIDENT OR LOSS

Please take care of all personal property. Talk of the Town  will not be liable for any loss or damage to personal belongings.

CUSTOMER CONDUCT

We may, at our discretion, require any person to leave a tour if we deem their conduct inappropriate or offensive to other customers.

DEPARTURE POINTS AND TIMES

Talk of the Town  strives to make sure that departure points and times for all advertised tours are as accurate as possible. However Talk of the Town  reserves the right to vary departure points and times without notice, should circumstances require.

FEEDBACK

We hope you enjoy your tour. We certainly hope that, when asked, you will rate Talk of the Town  a perfect 10. If there is any aspect of your Talk of The Town experience that is less than exceptional, we want to know about it. Please call or email any of our team and we will make it right.

PAYMENT TYPES

You can use cash to purchase tickets on the day. Payment methods accepted online are: Amex, Maestro, MasterCard, and Visa.

CHILDREN

Child tickets are available for children aged from 4-14 years.

REFUNDS

In the event that you must cancel your chosen tour, we kindly urge you to do so right away. Any customer cancelling more than 24 hours in advance will be entitled to a full refund. Talk of the Town  does not issue refunds for cancellations made with less than 24 hours notice or if you fail to turn up for your tour.

TICKETS

Customers purchasing tickets online will have their tickets delivered to them by way of E-ticket. You will need to print the E-ticket and bring the printed copy with you to present to the guide prior to the tour. You will not be permitted to join the tour without a valid ticket.

TOUR ROUTE

Talk of the Town  reserves the right to deviate from the advertised route of a service in the event of parades, marches or any circumstances that may arise and are beyond the company’s control.

WEATHER

Will it rain? ‘Tis a question we get asked a lot. This is London meaning it may well rain – so be prepared and bring a brolly/waterproofs etc. In fact, be prepared for all types of weather and pack (think sun cream and jumpers) accordingly. Talk of the Town operates come rain, sleet or snow.